Privacy Policy

Welcome to Outdoorsy Uganda. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how Outdoorsy Uganda collects, uses, stores, and protects your information when you visit our website, contact us, or book one of our experiences.

By using our website or our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Outdoorsy Uganda is a Ugandan adventure travel company specializing in hiking, mountaineering, camping experiences, gorilla trekking, cycling adventures, vehicle hire, and outdoor equipment.

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

Email: info@outdoorsyuganda.com

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Full name
• Email address
• Phone number
• Country of residence
• Emergency contact information (where required)
• Travel preferences
• Booking details
• Payment information (processed securely through third-party payment providers)

Information You Provide

When you:

• Fill out a contact form
• Submit a Google Ads lead form
• Contact us through WhatsApp
• Send us an email
• Request a quotation
• Book an expedition
• Purchase equipment or merchandise

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Referral source
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Respond to your enquiries.
• Process bookings and reservations.
• Organize hiking and expedition logistics.
• Provide customer support.
• Process payments.
• Send booking confirmations and trip updates.
• Improve our website and services.
• Understand website performance through analytics.
• Send promotional offers and expedition updates where you have chosen to receive them.
• Meet legal, regulatory, and safety obligations.

4. Google Ads and Lead Forms

If you submit your information through a Google Ads Lead Form, we use that information solely to:

• Contact you about your enquiry.
• Provide quotations.
• Help you book an experience.
• Answer questions about our services.

We do not sell your personal information to third parties.

5. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences.
• Understand how visitors use our website.
• Improve website performance.
• Measure the effectiveness of our advertising campaigns.

You can disable cookies through your browser settings, although some website features may not function properly.

6. Analytics

We may use services such as Google Analytics and other website analytics tools to understand visitor behaviour and improve our website.

These services may collect anonymous information about how visitors interact with our website.

7. Marketing Communications

If you choose to receive updates from Outdoorsy Uganda, we may send you:

• Upcoming hiking schedules
• Expedition announcements
• Promotions
• Outdoor tips
• Company news

You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

8. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only when necessary with trusted third parties involved in delivering our services, including:

• National park authorities
• Accommodation providers
• Transportation providers
• Professional guides
• Emergency services where necessary
• Payment service providers

These parties receive only the information necessary to provide the requested services.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no internet transmission or electronic storage method is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Maintain booking records.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Improve customer service.

When information is no longer required, we securely delete or anonymize it where practical.

11. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Withdraw consent for marketing communications.
• Request information about how your data is processed.

To exercise these rights, please contact us using the details provided below.

12. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and booking partners.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our services are not intended for children under the age of 18 without the consent or supervision of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate authorization.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page with a revised effective date.

15. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Outdoorsy Uganda

Email: info@outdoorsyuganda.com

Website: https://outdoorsyuganda.com